Managed IT, Cybersecurity,
Cloud Services & Tech Supportbecause Your Business
Can’t Afford Downtime

Making IT Personal since 1988

GraceMSP keeps business networks, computers, cloud systems, and data running and protected with proactive Managed IT Services, Disaster Prevention and Recovery, and more. If an issue arises, our team picks up the phone when you call and you know your issue is being handled.

Get the free cybersecurity checklist

PDF · 2 pages · no email required

Book a discovery call

Prefer to talk now? 215-536-0100

What clients say about working with Grace

“Grace has been there for us through good times and pulled us out of the bad ones… Grace was there to get us moving and make the deadline.”
— A.R., CPA
“We’re so glad that we made the switch to Grace Computers for our IT needs. In fact, it’s probably the best decision we’ve made in the last 10 years.”
— D.K., Design & Sales / Gen. Mgr.
“Answers the phone, staff is friendly and knowledgeable, able to translate IT into common language.”
— Deb. K., Material Handling
“Partnering with Grace is the next best thing to having IT personnel on our payroll, which most small businesses cannot afford.”
— L.R., Office Manager, Medical Practice
“Everyone is very professional and personal at the same time. The late hours have been a life saver on many occasions too.”
— G.P., CPA
“…fixed the problem on the spot. You guys are the best!! Thank you for all you do.”
— C.K., SOHO
“The ONLY other person I trust as much with my life issues is my Family Doctor! I recommend both him and your firm to ALL my Friends.”
— J.S., SOHO
“All Great and working again!!”
— J.F.J., MD, Medical Practice
“I depend on you folks!”
— I.J.R., SOHO
“Grace has been there for us through good times and pulled us out of the bad ones… Grace was there to get us moving and make the deadline.”
— A.R., CPA
“We’re so glad that we made the switch to Grace Computers for our IT needs. In fact, it’s probably the best decision we’ve made in the last 10 years.”
— D.K., Design & Sales / Gen. Mgr.
“Answers the phone, staff is friendly and knowledgeable, able to translate IT into common language.”
— Deb. K., Material Handling
“Partnering with Grace is the next best thing to having IT personnel on our payroll, which most small businesses cannot afford.”
— L.R., Office Manager, Medical Practice
“Everyone is very professional and personal at the same time. The late hours have been a life saver on many occasions too.”
— G.P., CPA
“…fixed the problem on the spot. You guys are the best!! Thank you for all you do.”
— C.K., SOHO
“The ONLY other person I trust as much with my life issues is my Family Doctor! I recommend both him and your firm to ALL my Friends.”
— J.S., SOHO
“All Great and working again!!”
— J.F.J., MD, Medical Practice
“I depend on you folks!”
— I.J.R., SOHO

Your business runs on technology. When it stops, everything stops.

If any of this sounds familiar, you’re not alone. It’s what we hear most often from businesses when they first call us.

The system goes down, and the whole office waits.
Every hour of downtime is payroll spent on people who can’t work, and clients left waiting on you.
Everything is slower than it should be.
Aging computers, a struggling server and patchy Wi-Fi. Your staff have stopped complaining because nothing changes.
You know security matters, but not what to do next.
Phishing, ransomware and insurance questionnaires keep coming up, and it’s hard to tell what’s really covered.
Your IT company doesn’t feel like it’s on your side.
You leave a message, open a ticket and wait. Nobody seems to know your business or remember your last problem.

None of that is normal… but it’s too common.

IT should be the part of your business you rarely have to think about. And when you do need help, a person who already knows your office should pick up the phone.

A frustrated office worker with his head in his hands at his desk in the evening, computer screens still glowing.

“We’re so glad that we made the switch to Grace Computers for our IT needs. In fact, it’s probably the best decision we’ve made in the last 10 years.”
— D.K., Design & Sales / Gen. Mgr.

What we do — and what it actually means for you.

Every service below comes down to the same three things: your technology works, your data is safe, and when you need a person, you get one.

A smiling office worker at her desk alongside a GraceMSP technician.

“Invested in our IT success — keeps current on the ever-changing IT challenges, introduces new tools, always re-evaluating tools being used, and understands our workflow… friendly and knowledgeable, able to translate IT into common language, always willing to work through ideas.”
— Deb. K., Material Handling

Managed IT Services

We make IT easy.

We’re your entire or partial IT department, without hiring. We look after your computers, applications, email, network, and even your cloud … day to day, so your people can get on with their work.

Proactive monitoring: Failing drives, full disks and stalled updates get fixed before your staff notices anything is wrong.
A help desk that answers: When something breaks, you talk to a technician who already knows your office — not a ticket queue.
User account & email management: New hires are ready on day one, and people who leave lose access the day they go.
Hardware purchasing & installation: You’ll know what upgrades or replacements will cost and when they will happen. No surprises with unscheduled downtime on installations.
Strategic technology reviews: We are constantly monitoring your equipment health, upgrades, and obsolescence. You can plan around what is coming, not just what breaks.

Day-to-day support runs on a predictable monthly agreement. New hardware, servers, larger projects and on-site work are quoted separately, up front, so nothing arrives as a surprise.

Cybersecurity

We make IT secure.

Layered protection built for firms that handle other people’s sensitive information — explained in plain English, and watched around the clock.

Multi-factor authentication: A stolen password on its own is no longer enough to get into your accounts.
Zero-trust application control: Software that hasn’t been approved simply doesn’t run — which stops most ransomware before it starts.
24/7 monitored threat detection: Suspicious activity is caught and contained at 3 a.m., not discovered when you open up at 9.
Dark web monitoring: You find out when company passwords leak, and they get changed before anyone can use them.
Security-awareness training: Your staff learn to spot the scam emails that make it past the filters.

Cloud Services

Your office, from anywhere.

Private cloud hosting for the applications your business runs on — secure remote access for your team, with the servers, patching and upkeep handled on our side.

Private cloud hosting: Your applications run securely on infrastructure we maintain in professional USA data centers here in the Mid-Atlantic, with backups kept safe in the Southeast and Western USA.
Secure remote access: Your team gets the same files and software at the office, at home, or on the road — without opening holes in your security.
Automatic maintenance: Updates, patching and hardware refreshes happen on our side, not yours.
Built to scale: Adding a person or a location becomes a request, not a project.

Disaster Prevention, Backup & Recovery

Never worry about losing your data.

Hardware fails. People click things. Storms happen. We make sure that when something goes wrong, it’s an inconvenience — not the end of your week.

Automated off-site backups: Your data is copied somewhere safe on a schedule, without anyone having to remember.
Restore testing: We check that backups actually come back — before the day you need them to.
Ransomware recovery: If an attack gets through, we roll back to clean copies instead of leaving you to negotiate.
A written recovery plan: Everyone knows what happens, and in what order, when something goes wrong.

More on disaster prevention, backup & recovery

Compliance

Paperwork that holds up.

For firms with regulatory security obligations — accounting and legal in particular — we help you write down how you protect client information, and then actually do it.

Written Information Security Plans: You have a WISP that reflects how your office really works, not a template nobody reads.
Policy guidance: Your staff get clear, plain-English policies they can actually follow.
Documentation: When a client, insurer or regulator asks how you protect data, the answers are ready.

We help you meet your obligations and document them. We don’t sell certificates, and we’ll tell you honestly where the gaps are.

We make IT personal.

Every IT company says it’s responsive and friendly. So instead of telling you, here’s what our clients wrote — in their words, not ours.

An office desk phone with one line lit, beside a notepad under warm lamplight.

A person answers the phone.
Answers the phone, staff is friendly and knowledgeable…Deb. K., Material Handling
We explain IT in plain English.
…able to translate IT into common language, always willing to work through ideas.Deb. K., Material Handling
Security comes first, not as an upsell.
Security is always top priority with everyone at Grace…G.P., CPA
We’re there after hours, too.
The late hours have been a life saver on many occasions too.G.P., CPA
Clients stay for decades.
Our CPA firm has been with Grace Computers since 2002… We have never looked back.A.R., CPA

Whether you have no IT staff — or a whole team.

You don’t have IT staff.

We become your IT department.

For small and mid-sized organizations, we take on the whole job: help desk, security, backups, cloud, purchasing and planning. One number to call, and people who know your office.

You already have IT staff.

We become their specialist bench.

For larger organizations with their own technical team, we cover the specialty work — security monitoring, private cloud, backup and recovery, and big projects — so your people can focus on everything else.

Since 1988.

GraceMSP was established in 1988 and is one of the oldest IT service providers in the area. Known for many years as Grace Computers, we’ve grown up alongside the technology — from the first office networks to private cloud and round-the-clock threat monitoring.

What hasn’t changed is how we work. We’re more interested in a lasting relationship than a one-time sale. For us, business is personal, and our clients know Grace will go the extra mile to help in any way we can.

Founded: 1988
Formerly: Grace Computers
Private cloud: USA data centers in the Mid-Atlantic, with backups in the Southeast and West
Who we serve: Small and mid-sized businesses, plus specialty work for larger IT teams

Grace then and now. Then: a row of beige desktop computers, monitors and tower servers along an office wall. Now: a modern desktop workstation beside a data center rack with a pull-out console showing monitoring dashboards.

The people who pick up the phone.

Switching IT companies is a big decision, and you should like the people you’re switching to. Here’s who you’ll be working with.

Jeffrey Cummings
President
As a business owner with over three decades of experience, Jeff understands the importance of having computer systems that run smoothly. He is committed to making that a reality for your business.
Michael Leone
Technical Director
Fritz Alders
Business Manager
Joseph Grant
Sr. Helpdesk Technician
Elijah Landis
Systems Engineer
Steven Ritchey
Business Development
Amy Gratzinger
Helpdesk Technician
Daniel Brannaka
Helpdesk Technician
Jen Cummings
Finance Admin

Straight answers.

The questions business owners ask us most, answered without the jargon.

What’s the difference between managed IT and calling someone when something breaks?

With break-fix support you pay when something goes wrong — which means your IT provider does best when you have problems. Managed IT flips that around: we look after your systems every day under a predictable monthly agreement, so our job is to prevent problems, not bill for them.

You still get a person on the phone when something does break.

We already have an IT person. Why would we need you?

Plenty of our clients do. We work alongside in-house staff as a specialist bench — security monitoring, cloud infrastructure, backup and recovery, and larger projects — plus a second set of hands when things get busy. Your team keeps ownership; we make their job easier.

What is a WISP, and does my firm need one?

A Written Information Security Plan documents how your business protects sensitive client information: who has access, how data is stored and backed up, and what happens if something goes wrong.

Many accounting and tax firms are required to have one, and legal and medical offices often have similar obligations. If you’re not sure whether it applies to you, ask. We’ll give you a straight answer.

If we got hit with ransomware tomorrow, what would happen?

For clients on our security and backup services, affected machines are isolated, the threat is contained, and we restore from clean, tested backups. The goal is that you lose hours rather than weeks, and that paying a ransom never becomes your only option.

If you honestly don’t know what would happen at your office today, that’s worth a 30-minute conversation.

What actually happens when I call?

A person answers. You’ll talk to someone on our team who can connect to your computer and start on the problem. Prefer not to call? You can open a ticket through the client portal.

How painful is it to switch IT providers?

Less than most people expect. We handle the handoff — gathering passwords, documentation and licensing, and working with your current provider where we can — and we schedule changes around your business so your staff can keep working.

How protected is your business, really?

A 20-point cybersecurity checklist in plain English. Tick off what’s true for your office and see where you stand.

No email address. No sales call. Just the list.

Open the full checklist

GraceMSP · Cybersecurity checklist0 / 5

Every email account and remote-access login requires multi-factor authentication.
Incoming email is filtered for phishing and malicious attachments.
Windows, Mac and software updates are installed automatically and checked.
Important data is backed up automatically, with a copy kept off-site.
You have a written information security plan that matches how your office works.

Five of 20. See the rest →

Part of this community since 1988.

GraceMSP’s Amy’s Ride thank-you flyer, with the Ctrl+Alt+Pedal! team photo, T-shirt and ride routes.

Amy’s Bike Ride

We’re proud to sponsor, and ride in, Amy’s Bike Ride, which raises money in Quakertown for pancreatic cancer research and patient care.

About the ride

An illustration of computers, monitors, printers, TVs and household appliances piled inside a green recycling symbol.

IT recycling

Old computers, monitors, office electronics, and appliances don’t belong in a landfill. Drop them off at our Quakertown office and we’ll make sure they’re recycled responsibly.

How drop-off works

Let’s talk about your IT.

Thirty minutes, no pressure, no jargon. Tell us what’s working and what isn’t, and we’ll tell you honestly whether we can help.

215-536-0100

A real person answers.

1110 N. West End Blvd, Quakertown, PA 18951

Book a discovery call

01 Pick a time that suits you.
02 Tell us a little about your office.
03 Talk to a person, not a sales script.

Prefer a new tab? Open the booking page

Managed IT, Cybersecurity, Cloud Services & Tech Supportbecause Your Business Can’t Afford Downtime

Your business runs on technology. When it stops, everything stops.

Managed IT Services

Cybersecurity

Cloud Services

Disaster Prevention, Backup & Recovery

Compliance

Industries we serve

Whether you have no IT staff — or a whole team.

Since 1988.

How protected is your business, really?

Amy’s Bike Ride

IT recycling

Let’s talk about your IT.

Full review from A.R., CPA

Full review from D.K., Design & Sales / Gen. Mgr.

Full review from Deb. K., Material Handling

Full review from L.R., Office Manager, Medical Practice

Full review from G.P., CPA

Managed IT, Cybersecurity,
Cloud Services & Tech Supportbecause Your Business
Can’t Afford Downtime