Everything your office runs on, looked after.

Managed IT, cybersecurity, cloud, backup and compliance — each explained in plain English, in terms of what it actually means for your business.

Managed IT Services

We make IT easy.

We’re your entire or partial IT department, without hiring. We look after your computers, applications, email, network, and even your cloud … day to day, so your people can get on with their work.

Proactive monitoring
Failing drives, full disks and stalled updates get fixed before your staff notices anything is wrong.
A help desk that answers
When something breaks, you talk to a technician who already knows your office — not a ticket queue.
User account & email management
New hires are ready on day one, and people who leave lose access the day they go.
Hardware purchasing & installation
You’ll know what upgrades or replacements will cost and when they will happen. No surprises with unscheduled downtime on installations.
Strategic technology reviews
We are constantly monitoring your equipment health, upgrades, and obsolescence. You can plan around what is coming, not just what breaks.

Also included

  • Software license management — renewals tracked and seats right-sized, so you stop paying for software nobody uses.
  • Computer troubleshooting and break-fix support, remotely or on-site.
  • Email security and backup, so a deleted mailbox or a phishing campaign isn’t a crisis.
  • Project work — office moves, new locations, server replacements and migrations — planned and quoted before it starts.

Day-to-day support runs on a predictable monthly agreement. New hardware, servers, larger projects and on-site work are quoted separately, up front, so nothing arrives as a surprise.

A smiling office worker at her desk alongside a GraceMSP technician.

“Invested in our IT success — keeps current on the ever-changing IT challenges, introduces new tools, always re-evaluating tools being used, and understands our workflow… friendly and knowledgeable, able to translate IT into common language, always willing to work through ideas.”

— Deb. K., Material Handling

Cybersecurity

We make IT secure.

Layered protection built for firms that handle other people’s sensitive information — explained in plain English, and watched around the clock.

Multi-factor authentication
A stolen password on its own is no longer enough to get into your accounts.
Zero-trust application control
Software that hasn’t been approved simply doesn’t run — which stops most ransomware before it starts.
24/7 monitored threat detection
Suspicious activity is caught and contained at 3 a.m., not discovered when you open up at 9.
Dark web monitoring
You find out when company passwords leak, and they get changed before anyone can use them.
Security-awareness training
Your staff learn to spot the scam emails that make it past the filters.

Also included

  • Business-class anti-spam and anti-phishing filtering, so fewer dangerous emails ever reach an inbox.
  • Managed firewalls — configured, updated and watched by us, not left on factory settings.
  • Microsoft 365 security hardening: the settings Microsoft leaves off by default, turned on and reviewed.
Mike Leone, GraceMSP Technical Director, in front of a cybersecurity graphic.

“Everyone is incredibly knowledgeable and can/will answer any questions sent their way. Security is always top priority with everyone at Grace, and that is beyond important to our business.”

— G.P., CPA

“Appreciate the clear explanation of what was done and how the protocol is set up to stop threats…”

— C.O., CPA

Cloud Services

Your office, from anywhere.

Private cloud hosting for the applications your business runs on — secure remote access for your team, with the servers, patching and upkeep handled on our side.

Private cloud hosting
Your applications run securely on infrastructure we maintain in professional USA data centers here in the Mid-Atlantic, with backups kept safe in the Southeast and Western USA.
Secure remote access
Your team gets the same files and software at the office, at home, or on the road — without opening holes in your security.
Automatic maintenance
Updates, patching and hardware refreshes happen on our side, not yours.
Built to scale
Adding a person or a location becomes a request, not a project.

Also included

  • We host practice-management, case-management and title/escrow environments for law firms — the software a legal practice can’t afford to have go dark.
  • Medical and accounting clients run their EHR and tax software from our cloud, which one pediatric practice told us “resulted in considerably less downtime.”
A long, dim data center aisle lined with server racks and small cyan status lights.

“Per Grace’s recommendation, we transitioned to a cloud server, which has provided flexibility for our staff to work from anywhere.”

— A.R., CPA

“Moving our EHR servers to the Grace cloud has resulted in considerably less downtime, and our software speed is very good… Our medical practice needs online service, 24/7, regardless of the day or time.”

— L.R., Medical Practice

Disaster Prevention, Backup & Recovery

Never worry about losing your data.

Hardware fails. People click things. Storms happen. We make sure that when something goes wrong, it’s an inconvenience — not the end of your week.

Automated off-site backups
Your data is copied somewhere safe on a schedule, without anyone having to remember.
Restore testing
We check that backups actually come back — before the day you need them to.
Ransomware recovery
If an attack gets through, we roll back to clean copies instead of leaving you to negotiate.
A written recovery plan
Everyone knows what happens, and in what order, when something goes wrong.
Close-up of a rack-mounted storage array with rows of drive bays and cyan activity lights.

“Grace has been there for us through good times and pulled us out of the bad ones. The worst of which was when our server crashed on April 7th, just a week before the April 15th tax deadline. Grace was there to get us moving and make the deadline.”

— A.R., CPA

Compliance

Paperwork that holds up.

For firms with regulatory security obligations — accounting and legal in particular — we help you write down how you protect client information, and then actually do it.

Written Information Security Plans
You have a WISP that reflects how your office really works, not a template nobody reads.
Policy guidance
Your staff get clear, plain-English policies they can actually follow.
Documentation
When a client, insurer or regulator asks how you protect data, the answers are ready.

We help you meet your obligations and document them. We don’t sell certificates, and we’ll tell you honestly where the gaps are.

A professional using a tablet surrounded by compliance icons for IRS, FTC, HIPAA, policies and standards.

Already have IT staff? Good.

Grace focuses on mid-sized and smaller organizations — and on the specialty technical needs of larger clients with existing technical staff.

Co-managed IT means we work alongside your in-house team rather than replacing it. Typical arrangements include 24/7 security monitoring, private cloud hosting, backup and disaster recovery, and hands for larger projects like server replacements, migrations and new locations.

Your team keeps ownership of the day-to-day. We bring depth where it’s needed, and we document what we do so nothing lives only in our heads.

Built for businesses where downtime costs real money.

We serve a broad range of industries. Different businesses, same need: technology they don’t have to worry about.

Law firms

Secure remote access to case files and hosted practice-management, case-management and title/escrow software — so the office travels with you.

CPAs & accounting

Tax-season-proof systems, cloud-hosted tax software, and help writing the security plan your firm is required to have.

Medical practices

Dependable access to EMR and EHR systems, with hosting that keeps patient-care software fast and available.

Engineering & architecture

Large drawings and project files kept fast, backed up and reachable from the office, home or job site.

Manufacturing

Office and shop-floor computers kept running, with the planning to replace aging equipment before it stops a line.

Construction

Field teams connected to the office, and project data protected even when devices live in trucks.

Financial services

Layered security, monitored around the clock, for firms entrusted with clients’ financial information.

Retail

Point-of-sale, office and back-of-house systems looked after, so a problem on a Saturday isn’t a lost weekend.

“We’re so glad that we made the switch to Grace Computers for our IT needs. In fact, it’s probably the best decision we’ve made in the last 10 years.”
— D.K., Design & Sales / Gen. Mgr. ·

Not sure which of these you need?

That’s what the first call is for. Thirty minutes, and we’ll tell you honestly what we’d recommend.