Plain English, like everything else we do. Effective October 29, 2026.
This policy explains how GraceMSP, known for many years as Grace Computers (“GraceMSP,” “we,” “us”), handles information collected through this website, gracemsp.com. It covers the website only. The IT services we provide to clients are covered by each client’s service agreement.
Contact form. When you send us a message, we receive your name, company, email address, phone number (if you give it) and your message. It arrives as a ticket in the system our team uses to track requests, so the right person can reply.
Booking a call. Discovery calls are scheduled through Koalendar. If you book a time, the details you enter are collected by Koalendar and shared with us so we can hold the call. Koalendar’s own privacy policy applies to its booking page. The calendar only loads when you choose to see available times.
Phone calls. If you call us, we may note your name, number and what you need so we can help.
Hosting and security. This website is hosted by Cloudflare. Like any web host, Cloudflare processes technical information such as your IP address, browser type and the pages requested, to deliver the site and protect it from abuse.
Analytics. We use Cloudflare Web Analytics to understand which pages are useful. It does not use cookies, does not track you across other websites, and reports to us only in aggregate (for example, how many people visited a page).
Your browser. The site saves a few settings in your own browser so they’re there when you come back: your light or dark preference, and your answers on the cybersecurity checklist. These stay on your device. They are never sent to us. You can clear them at any time through your browser settings.
We won’t add you to a marketing list just because you contacted us. If we ever offer one, it will be one you choose to join.
We share information only with the service providers that help us run the website and our business, such as our web host, ticketing system and scheduling tool. They may use it only to provide those services to us. We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of our business. We do not sell or share personal information for advertising.
Some links, including Remote Support, New Ticket, Client Portal and the booking page, take you to services run by other companies. Their privacy policies apply there.
We keep messages and related records for as long as they are useful for helping you and for our business records, and as long as the law requires. Then we delete them.
Protecting information is our business. We use reasonable administrative, technical and physical safeguards, and the site is served only over an encrypted connection. No system is perfectly secure, so please don’t send passwords or other highly sensitive details through the contact form. Call us instead.
You can ask us what information we have about you, ask us to correct it, or ask us to delete it, subject to any records we are required to keep. Call us at 215-536-0100, use thecontact form, or write to us at the address below. We’ll confirm who you are before acting on the request.
This website is meant for businesses. It isn’t directed to children under 13, and we don’t knowingly collect their information.
If we change this policy, we’ll post the new version here and update the effective date at the top of the page.
Our CPA firm has been with Grace Computers since 2002, when we first networked our computers. We have never looked back. Grace has been there for us through good times and pulled us out of the bad ones. The worst of which was when our server crashed on April 7th, just a week before the April 15th tax deadline. Grace was there to get us moving and make the deadline.
Per Grace’s recommendation, we transitioned to a cloud server, which has provided flexibility for our staff to work from anywhere. The support that we have from Grace is awesome… I would highly recommend Grace to any firm for their IT needs.
We’re so glad we made the switch to Grace Computers for our IT needs. In fact, it’s probably the best decision we’ve made in the last 10 years.
We love being able to start a support ticket directly from email, and their response time is always prompt. They’ve helped us upgrade our computers, set up a reliable backup system, and now even manage our domain. They do it all — and they do it well.
Invested in our IT success — keeps current on the ever-changing IT challenges, introduces new tools, always re-evaluating tools being used, and understands our workflow.
Answers the phone, staff is friendly and knowledgeable, able to translate IT into common language, always willing to work through ideas. Grace works with you to understand your needs and find solutions to meet those needs.
As a medical practice, we must have constant access to our EMR… Grace understands our commitment to our patients, and their team is swiftly responsive to any issues… Moving our EHR servers to the Grace cloud has resulted in considerably less downtime, and our software speed is very good…
Partnering with Grace is the next best thing to having IT personnel on our payroll, which most small businesses cannot afford. We have been a client of Grace Computers for over 17 years… Jeff, the owner, is always evolving his business to ensure that we are operating as close to 100% efficiency as possible.
Everyone is incredibly knowledgeable and can/will answer any questions sent their way. Security is always top priority with everyone at Grace… The response time to any problems is unmatched.
Everyone is very professional and personal at the same time. The late hours have been a life saver on many occasions too.